Shipping policy
🚚 WANDERING WIZARD SHIPPING POLICY
At Wandering Wizard, we work hard to ensure that your order arrives as quickly as possible and in perfect condition. Below you will find our shipping and delivery terms for international orders.
1. PROCESSING AND SHIPPING TIMES
We understand that you want to receive your products quickly. Our delivery time is divided into two stages:
Processing Time:
All orders require a processing time of 1 to 3 business days (Monday through Friday). During this time, we inspect the quality of your items, prepare the packaging, and arrange shipment from our warehouse.
Transit Time (Shipping):
Once your order has been handed over to the carrier, the estimated delivery time is up to 12 business days worldwide.
Estimated Total Delivery Time:
The average delivery time is approximately 15 business days from the date the order is placed.
2. SHIPPING COSTS AND DESTINATIONS
We offer Worldwide Shipping.
Shipping costs are calculated and displayed on the checkout page before you complete your purchase. Shipping costs may vary depending on factors such as the package weight and delivery destination.
3. ORDER TRACKING
Once your order has left our warehouse, you will automatically receive an email containing your Tracking Numberand a link that allows you to track the status of your shipment in real time.
Please note that it may take 24 to 48 hours for tracking information to be updated in the carrier's system.
4. CUSTOMS, DUTIES, AND TAXES
For international shipments outside the European Union:
Wandering Wizard is not responsible for any customs fees, duties, or import taxes that may be charged in the destination country.
These costs are solely the responsibility of the customer and, when applicable, must be paid to the relevant local authorities or carrier in order for the package to be released.
We do not refund orders that are refused or not accepted by the customer due to unpaid customs fees or import charges.
5. SHIPPING ADDRESS AND CHANGES
The customer is responsible for providing a complete and accurate shipping address.
For security reasons, we cannot change the shipping address once an order has been processed and shipped.
If a package is returned to us because the customer provided an incorrect or incomplete address, the buyer is responsible for the cost of reshipping the order.
6. SHIPPING ISSUES AND DELAYS
Although we make every effort to meet the stated delivery times, external factors may cause delays. These may include severe weather conditions, transportation strikes, customs inspections, or periods of exceptionally high demand such as Black Friday or Christmas.
Wandering Wizard is not responsible for delays caused by third parties. However, we will actively work with the carrier to locate your shipment and, whenever possible, help expedite its delivery.
7. LOST OR DAMAGED PACKAGES
If your tracking information shows that your package has been delivered but you have not received it, or if your product arrives damaged, please contact us within 48 hours at:
In the event of a loss confirmed by the carrier, we will offer either a free replacement shipment of the item or a full refund of the purchase price.
Wandering Wizard
Email: thewanderinzwizardd@gmail.com
Website: senkai.store